Identify the order number where item/s for return/exchange is associated. Step 1: Log in to ShopSM and navigate to My Account > My Orders.For consumable items, only sealed or unused can be requested for return/exchange.Īll returns have to be initially processed through the ShopSM website and completed in any of THE SM STORE branches nationwide. Please note that return/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted at any of our branches for any reason. Product that is not as advertised on the website īe sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.Product that is fundamentally different in nature from the product specified in the website.Valid reasons for return and exchange include the following:
Meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected.
Customers who bought items from ShopSM at regular price can apply for return/exchange up to thirty (30) days from the date when the order is received, where day one is the receiving/collection date.
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